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• Overview
• Privacy
• Customs, Duties, and Taxes
• Shipment Tracking
• Risk of Loss
• Shipping, Handling Rates and Delivery Time

Overview

We gladly accepts orders from around the world and will ship merchandise to addresses in most countries. In order to ensure timely delivery of orders, all products are shipped using express courier service (FedEX, DHL or EMS) from our processing center in Taiwan. Shipping rates will vary depending the total value of your order, items ordered, and location of the destination address.

Privacy

Shipments may be subject to opening and inspection by customs authorities. In order to facilitate customs clearance and comply with local laws, we may provide certain order, shipment, and product information, such as titles, to our international carriers.

Customs, Duties, and Taxes

All orders may be subject to import taxes, custom duties and fees levied by the destination country. The recipient of a shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. These additional charges must be borne by the recipient; we have no control over these charges and cannot predict what they may be.

Shipment Tracking

Your order confirmation e-mail will contain a tracking number and contact details so that you can trace the progress of your shipment.

Risk of Loss

Please note that all items purchased from the Tern Store are made under a shipment contract so the risk of loss and title for such items passes to you upon our delivery to the carrier.

Shipping and Handling Rates and Delivery Time

Shipping and handling rates are based on delivery region and the total value of the order.  Delivery time depends on the delivery region.

Note: Please make sure you select the correct country. If a country from a different price region is selected, your order may be delayed as we await further payment to cover additional shipping costs.