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Account Information
Welcome to buy.ternbicycles.com (“the Tern Store”). If you create an account with the TErn Store, you can update your account information at any time after logging in to your account through the "
My Account" link in the top main navigation menu.
Order Viewing
After completing an order, you will receive an order confirmation e-mail detailing your order. If you created an account with the Tern Store, you can also view previous or pending orders by logging in to your
account.
Payment Method
In order to provide you with a safe and secure purchasing experience, payment processing is handled solely through PayPal, which accepts all major credit cards and fund transfers.
Returns and Replacements
In the unlikely event that a product arrives damaged or if an incorrect product was sent, please send an e-mail with your order number and a photo and description of the problem to
intl.store.service@ternbicycles.com. Our customer service department will then contact you with more details. For more details on returning purchased products, please refer to our
Terms of Purchase page.
Service Contact
If you have any questions regarding your order or product purchase please feel free to write to us at
intl.store.service@ternbicycles.com.
Shipping and Handling
Please refer to our
Shipping and Handling page for detailed information about our shipping and handling rates.
Shipment Tracking
Please refer to our
Shipping and Handling page for detailed information about how to track your package.
Warranty
All products purchased through the Premium Bike Gear online store come with a one-year limited warranty. Please refer to our
Terms of Purchase page for more detailed information.
Terms of Use
Please refer to our
Terms of Use page for detailed information regarding your use of buy.ternbicycles.com.
